What if I can’t access my iMusician account?

If you are having trouble logging into your account or if you are not receiving your verification code, don't worry! Here's what to do to resolve the issue 👇

The most common problems:

1. You are not receiving the verification code

• Check your spam folder and junk mail.
• Make sure you are checking the same email address that is linked to your iMusician account.

2. You are using an outdated browser

• Upgrade to the latest version for optimal compatibility.

Can’t access your email address anymore?

If you cannot access your email to retrieve the verification code:

1. Log in to the Community forum.
2. Post your question, briefly explaining the problem. Please do not share your email addresses and other personal information publicly in your post!
3. A member of our team will contact you directly to assist you and will open a private conversation so you can share your information securely.
4. We will need to verify your identity. To do this, you will need to provide us with:

• A copy of your passport or a valid ID card.
• A selfie of you holding the same piece of identification.

We handle your information with the utmost care and systematically delete documents as soon as verification is completed to ensure the security of your personal data. Once verification is confirmed, our team will update your email address and notify you once the changes have been made.