How can I contact iMusician’s Artist and Label Support?

At iMusician, we offer different ways for you to get in touch, depending on your subscription plan and the type of assistance you need. Here’s a guide to help you connect with us:

1. If You Don’t Have an iMusician Account

You can sign up for our Community Forum and post your question there. Our moderators will help you directly or forward your question to our support team if needed.

2. For Starter Plan Users

• You can access the Community Forum to post your question or,
• You can order a year of email support whenever you release new music. To do that, go to the last step of your order Extra Features and select Unlock email support .

⚠️ Important when using the Community Forum

Do not share personal information like email addresses or ISRC codes publicly! Just briefly explain your problem and our support team will open a private chat with you if necessary.

3. For AMPLIFY, AMPLIFY+, and AMPLIFY Pro Users

• Log in to your account and use the contact form under Need Help? > Ask.
• Carefully fill in the required fields and provide a concise description of your issue.
• Include all relevant information such as barcodes, invoice numbers, or other details.

If your inquiry requires additional files, you can:

• Attach documents, licenses, or other files directly to your message.
• Share a WeTransfer link for larger files or documents.

Please wait for our team to get back to you before re-sending a new message, otherwise this will delay the processing of your request. We’ll get back to you as soon as possible!

4. Personal consultation

• If you’re an AMPLIFY+ or AMPLIFY Pro user, you can request a 20-minute 1-on-1 consultation with one of our experts.
• To do so, just log into your account and hover over Need Help? to display the Video Support window. From there, you’ll be able to order a 20-minute consultation and an email with further instructions will be sent to you right after you’ve paid. 

By following these steps and providing the necessary details, you’ll help us assist you as efficiently as possible 👍