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How Can I Contact iMusician?

At iMusician, we offer different ways for you to get in touch, depending on your plan and the type of assistance you need. Here’s a guide to help you connect with us:


  1. If You Don’t Have an iMusician Account

You can sign up for our Community Forum and post your question there. Our moderators will help you directly or forward your question to our support team if needed.


  1. For Starter Plan Users

  • You can access the Community Forum to post your question or,
  • You can order a year of email support whenever you release new music. You’ll find this option at the last step of your order under Extra features  > Email support > Unlock email support.

⚠️Important when using the Community Forum: Do not share or display private information like your email addresses and the ISRC codes of your tracks publicly. This kind of information must only be shared with members of our support team when requested in private.  Just briefly explain your problem and our support team will open a private chat with you if necessary!


  1. For AMPLIFY, AMPLIFY+, and AMPLIFY Pro Users

  • Log in to your account and use the contact form under Need Help? > Ask.
  • Carefully fill in the required fields and provide a concise description of your issue.
  • Include all relevant information such as barcodes, invoice numbers, or other details.

If your inquiry requires additional files, you can:

  • Attach documents, licenses, or other files directly to your message (limited to 10 MB!).
  • Share a WeTransfer link for larger files or documents.

⚠️Important: Please wait for our team to get back to you before re-sending a new message, otherwise this will delay the processing of your request. We’ll get back to you as soon as possible!


  1. Personal consultation

If you’re an AMPLIFY+ or AMPLIFY Pro user, you can request a 20-minute consultation with one of our experts. To do so, log into your account and hover over Need Help? to display the Video Support window where you’ll be able to place your order. A confirmation email with further instructions will be sent to you right after you’ve paid. 


Sign up today to start distributing your music and feel free to reach out if there’s anything we can help with! 🤝